FAQ 2017-08-08T04:22:01+00:00

Common questions

How old does my child have to be to start swimming lessons? 2018-03-01T06:07:52+00:00

We take children from the age of 3 months. You are more than welcome to put your little one on the waiting list for your chosen swim school until they reach 3 months. That way you will be more likely to receive your day and time of choice.

How often should my child attend swimming lessons to get the best progress? 2016-10-18T02:30:49+00:00

We recommend most students attend two swimming lessons per week. Skill development requires regular practice and two swimming lessons per week is a good start to get the most out of the program.

Why do swimming classes run through school holidays? 2016-10-18T02:40:41+00:00

Swimming is a skill like writing and reading that needs regular practice. Continuing lessons through the school holidays ensures your child’s skill level and confidence is not forgotten.

Do you use floatation devices in your lessons? 2016-10-18T02:43:27+00:00

No.  At JUMP! Swim Schools, we provide a learning environment without the use of flotation devices to ensure your child develops mobility and buoyancy independently.

Will we have the same swimming teacher each week? 2019-02-26T06:43:13+00:00

Yes – our philosophy is to have the same teacher each week as this is the best for your child’s learning. We encourage you to attend your normal lesson to ensure consistency as make-up lessons may be with a different teacher.  Whilst we do endeavour to maintain the same teacher, the reality is that there are also times when teachers do change.  We work hard to ensure that the delivery of our lessons are consistent and aligned with the Jump program, so the learning to your child is not compromised in these instances.

What are the benefits to doing swimming lessons twice a week?  2017-05-15T21:59:54+00:00

It increases your child’s confidence and will assist with swimming and skill progression.

Are your pools heated? 2017-05-15T21:59:54+00:00

Yes. Our pools are heated to 32-33 degrees year-round to provide a comfortable learning environment for all ages.

Do you offer discounts on multiple children? 2018-07-25T01:21:37+00:00

Yes, we offer a 10% discount on the 3rd child onwards.

Do you have shower facilities? 2016-10-18T02:53:16+00:00

Yes. We have family-friendly shower and change facilities at every JUMP! Swim School.

Is the pool salt water or chlorinated? 2016-10-18T02:56:03+00:00

Our pools are chlorinated to provide your child with the optimal hygienic environment.

How long do lessons go for? 2016-10-18T02:35:42+00:00

30 minutes on a weekly or twice-weekly basis.

How many children are in the class? 2016-10-18T02:36:14+00:00

Up to 4 in our skills-based levels from 3 and up, and up to 6 in our baby classes.

Will I need to get in the water with my child? 2016-10-18T02:21:43+00:00

In parent and child levels, a parent is required in the water. We are leveraging off the trust built with a parent/relative to help them through initial stages of conditioning and confidence. We also recommend that you wear a top that can be easily held by your child.

How often is my child assessed? 2016-10-18T02:41:31+00:00

Every lesson. We celebrate every achievement in the pool. Each time your child reaches a milestone, they are awarded a special achievement certificate.

Can both parents be in the class? 2016-10-18T02:44:11+00:00

Unfortunately, no. But you can take it in turns! Our small intimate pools are built to give your child the optimal learning experience free of distraction.

My child does not require a parent in the class but can I still hop in the water with them? 2016-10-18T02:32:00+00:00

Unfortunately, no. The independent swimming program with only the teacher and child in water focuses on developing specific skills and techniques that enable your child to propel through the water independently.

Can we have a look at your lessons before we enrol? 2016-10-18T02:33:41+00:00

Yes, you can call to make a time to visit and observe a lesson. Most of our swim schools also  offer Free Trials – to find out if a Free Trial is available, visit our Free Trial page on this website and submit an enquiry.

Do we run on school terms? 2016-10-18T02:38:04+00:00

Our twelve-week terms run from the date of your first lesson. We only close on public holidays and over two weeks at Christmas, pending owner discretion.

What are my payment options for swimming lessons? 2016-10-18T02:57:27+00:00

We offer two payment methods. Direct debit per month and payment in full for a 12-week block.

Can I suspend or receive a credit for swimming lessons if I can’t make it? 2016-10-18T02:22:35+00:00

Unfortunately we cannot transfer or suspend paid lessons to other terms as bookings are based on a reservation system in classes.

What is your make-up lesson policy? 2016-10-18T05:45:22+00:00

We offer two make-up session per 12-week block of lessons with two hours’ notice, so if your child is ill, or you have an unexpected conflicting appointment we can ensure your child continues their learn to swim adventure. Make up lessons are available solely dependent on class availability at your centre.

 

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